Dear Valued Customer,
Thank you for choosing iSmartGear. We are committed to ensuring your satisfaction, and we’re sorry if our product did not meet your expectations. To make the return or exchange process as smooth as possible, please review our policy below:
Our Return Policy
At iSmartGear, we strive to provide a seamless shopping experience based on fairness and customer care. If you are not completely satisfied with your purchase, we are here to help.
Return & Exchange Window
We accept returns or exchanges within 7 days of your purchase date.
Product Condition
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- For electronic gadgets, all accessories and manuals must be included, and the product must not show any signs of wear or damage.
- Returns or exchanges apply only to eligible items as indicated on our website at the time of purchase.
Processing Time
Once your return or exchange request is received, it may take 4-5 working days to process. We appreciate your patience during this time.
Condition of Return
- If the original packaging is missing or damaged beyond the condition in which it was sent, a small fee may apply.
- Products that have been used or show signs of wear may not qualify for a return or exchange.
How to Initiate a Return or Exchange
To begin the return or exchange process, please contact our customer support team at support@ismartgear.com. We will guide you through the necessary steps to ensure your request is handled promptly and efficiently.
Important Notes
- This return and exchange policy applies to online purchases only.
- We are committed to making every transaction smooth and satisfactory. If you have any concerns, please do not hesitate to reach out to us.
Thank you for your trust in iSmartGear, and we appreciate your understanding.
Please fill out this form to exchange or return your product.
